Terms of Service

Service Terms Overview

These Terms of Service ("Terms") govern your use of Suited and Booted UK's rental matching services, effective from July 20, 2025. By accessing our website or using our services, you agree to be bound by these terms and our Privacy Policy.

Our services are designed to connect young professionals with suitable rental accommodation across the UK. These terms define the scope of our services, your rights and responsibilities, and the conditions under which we provide our professional matching services.

Please read these terms carefully before using our services. If you disagree with any part of these terms, you should not use our services.

Service Usage Terms

Acceptable Use Policy

Our services are intended for legitimate rental accommodation searches by professionals aged 18 and over. You agree to use our services only for lawful purposes and in accordance with these terms.

✓ Permitted Uses:

• Searching for rental accommodation
• Submitting genuine enquiries
• Communicating with our team
• Sharing accurate personal information

✗ Prohibited Uses:

• Submitting false information
• Abusing our communication channels
• Attempting to bypass our systems
• Using services for illegal purposes

Service Access Requirements

To access our services, you must meet certain criteria and provide accurate information about your professional status and accommodation needs.

Professional Status: Currently employed, contracted, or actively seeking employment in a professional capacity
Age Requirement: Must be 18 years or older with legal capacity to enter rental agreements
Location: Seeking accommodation within our service areas across the UK
Documentation: Ability to provide necessary documentation for rental applications when required

Fair Usage Guidelines

We maintain fair usage policies to ensure all clients receive excellent service. These guidelines help us allocate resources effectively while maintaining service quality.

Response Times: Allow 24-48 hours for initial responses to enquiries
Communication: Limit non-urgent communications to reasonable frequencies
Property Requests: Be specific about requirements to streamline matching

Account Terms and Access

Account Creation Requirements

While we don't require formal account registration for initial enquiries, accessing our full service range may require providing comprehensive information about your professional status and accommodation needs.

Required Information

• Full name and contact details
• Employment status and location
• Budget range and preferences
• Move-in timeline requirements

Optional Enhancements

• Professional references
• Lifestyle compatibility preferences
• Special accommodation needs
• Marketing communication preferences

Account Security Responsibilities

You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur under your account. We implement industry-standard security measures to protect your information.

Information Security

Keep your personal information accurate and notify us immediately of any changes to your circumstances.

Suspicious Activity

Report any suspected unauthorised use of your information or suspicious communications immediately.

Account Suspension and Termination

We reserve the right to suspend or terminate access to our services for violations of these terms, fraudulent activity, or other legitimate business reasons.

Suspension Reasons

• Providing false information
• Abusive behaviour towards staff
• Violation of fair usage policies
• Suspected fraudulent activity

Appeal Process

• Written notice of suspension reasons
• 14-day appeal period
• Fair review of circumstances
• Reinstatement when appropriate

Service Availability and Limitations

Service Uptime and Maintenance

We strive to maintain continuous service availability but cannot guarantee 100% uptime due to necessary maintenance, updates, or unforeseen technical issues.

Planned Maintenance

• Advanced notice via email
• Scheduled during low-usage periods
• Typically completed within 2-4 hours
• Alternative contact methods provided

Emergency Issues

• Immediate resolution priority
• Status updates via social media
• Phone support remains available
• Service restoration notifications

Geographic Coverage and Restrictions

Our services are currently available across major UK metropolitan areas with ongoing expansion to additional regions based on demand and resource availability.

Primary Service Areas

• Greater London and surrounding areas
• Manchester and Salford districts
• Birmingham metropolitan area
• Glasgow and central Scotland
• Edinburgh and Lothians

Expanding Coverage

• Bristol and Bath areas
• Leeds and West Yorkshire
• Cardiff and South Wales
• Belfast and Northern Ireland
• Additional areas under review

Service Modifications and Updates

We continuously improve our services and may modify features, pricing, or availability. Significant changes will be communicated in advance through email notifications and website announcements.

Service Enhancements

New features and improvements are typically implemented with immediate benefit to all users and positive impact on service quality.

Significant Changes

Material changes to service terms or pricing will be communicated at least 30 days in advance with clear explanation of impacts.

Intellectual Property Rights

Content Ownership

All content on our website and in our communications, including text, graphics, logos, and software, is owned by Suited and Booted UK Real Estate Holdings Ltd or our licensors and is protected by copyright and other intellectual property laws.

Our Rights

• Website design and functionality
• Proprietary matching algorithms
• Marketing materials and branding
• Database structures and content

Licensed Content

• Third-party property images
• Map services and location data
• Font families and icons
• Analytics and tracking tools

User-Generated Content Rights

When you submit information, reviews, or other content to us, you retain ownership but grant us a licence to use this content for service provision and improvement purposes.

Usage Rights Granted

• Use for rental matching and recommendations
• Internal analysis for service improvement
• Anonymous aggregation for market insights
• Quality assurance and training purposes

SUITED AND BOOTED UK REAL ESTATE HOLDINGS LTD