Privacy Policy

Our Data Protection Commitment

At Suited and Booted UK Real Estate Holdings Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy, effective from July 15, 2025, explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We believe transparency is fundamental to building trust. This policy provides comprehensive information about our data practices, your rights, and how you can exercise control over your personal information. As a company serving young professionals across the UK, we understand the importance of maintaining the highest standards of data protection.

Information We Collect

Information You Provide Directly

Contact Information: Name, email address, phone number, and postal address when you submit enquiry forms or contact us directly.
Professional Details: Employment status, work location preferences, budget range, and specific accommodation requirements.
Communication Records: Correspondence, consultation notes, and any additional information you choose to share with us.

Information Collected Automatically

Website Analytics: Page views, time spent on site, bounce rates, and user journey patterns through Google Analytics.
Technical Information: IP address, browser type, device information, and operating system for security and functionality purposes.
Cookie Data: Preferences, session information, and tracking data as detailed in our Cookie Policy.

Legal Basis for Processing

We process your personal data under the following lawful bases:

Consent: When you explicitly agree to receive marketing communications or cookies.
Legitimate Interest: For business operations, customer service, and website improvement activities.
Contractual Necessity: To provide our rental matching services and fulfil our obligations to you.

How We Use Your Information

Service Provision

• Property matching and recommendations
• Consultation scheduling and management
• Communication about available properties
• Processing rental applications

Marketing Communications

• New property alerts (with consent)
• Service updates and improvements
• Market insights and rental tips
• Promotional offers and events

Data Protection

• Account security and fraud prevention
• Identity verification processes
• Compliance with legal obligations
• Dispute resolution and investigations

Analytics & Improvement

• Website performance analysis
• Service quality improvements
• User experience optimisation
• Market research and trends

Data Sharing and Third Parties

Trusted Service Partners

We work with carefully selected third-party service providers who assist us in delivering our services. These partnerships are governed by strict data processing agreements.

Property Management Companies: For property verification and availability updates
Payment Processors: For secure handling of deposits and fees
Technology Providers: For website hosting, analytics, and communication tools

Legal Requirements

We may disclose your personal information where required by law, such as in response to court orders, legal proceedings, or regulatory investigations. We will only share the minimum amount of information necessary to comply with such requirements.

What We Never Do

Sell your personal data to third parties
Share your data for unrelated marketing purposes
Transfer data outside the UK without adequate safeguards

How We Protect Your Data

Technical Safeguards

SSL encryption for all data transmission
Secure cloud storage with redundancy
Regular security updates and patches
Firewall protection and intrusion detection

Access Controls

Role-based access permissions
Multi-factor authentication for staff
Regular access reviews and audits
Staff data protection training

Data Retention

Active Client Data

Retained for the duration of our business relationship plus 2 years for legal compliance.

Marketing Data

Retained until consent is withdrawn or for a maximum of 5 years.

Technical Logs

Automatically deleted after 12 months unless required for security investigations.

Breach Notification

In the unlikely event of a data breach, we will notify the Information Commissioner's Office within 72 hours and affected individuals without undue delay, as required by UK GDPR.

Your Data Protection Rights

Right to Access

Request a copy of the personal data we hold about you, including how it's used and who it's shared with.

Right to Rectification

Have inaccurate or incomplete personal data corrected or completed.

Right to Erasure

Request deletion of your personal data when there's no compelling reason for us to continue processing it.

Right to Portability

Receive your personal data in a structured, commonly used format and transmit it to another controller.

Right to Object

Object to processing of your personal data for direct marketing or other legitimate interests.

Right to Restrict

Request restriction of processing under certain circumstances while maintaining your data with us.

How to Exercise Your Rights

To exercise any of these rights, contact us using the details provided above. We will respond to your request within one month and provide the requested information free of charge in most cases.

Submit Data Request Manage Cookie Preferences

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features.
Disable cookies through your browser settings (see our Cookie Policy for more details).
Contact us directly to request the deletion of any previously shared personal data.

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.

SUITED AND BOOTED UK REAL ESTATE HOLDINGS LTD